Jardin Deep Cove Privacy Policy
Effective Date: August 2024
At Jardin Deep Cove ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website at www.jardindeepcove.ca ("Site") or use our services. We are dedicated to maintaining the privacy and security of your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), and other applicable laws.
By accessing or using our Site and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. What Information We Collect
We collect the following types of personal information when you use our Site or services:
Personal Identification Information: Such as your name, email address, phone number, mailing address, and payment details when booking or purchasing services.
Service Usage Data: Information about the services you book, your preferences, and how you interact with our Site (e.g., service history, usage patterns).
Payment Information: Credit card or other payment details processed via a secure third-party payment processor.
Technical Information: Data such as your IP address, browser type, device information, and cookies used on the Site.
Communications: Any communications you send us, including customer service inquiries and feedback.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
To Provide Services: To process and manage your bookings, deliver the services you request, and send service confirmations, reminders, and follow-up information.
To Process Payments: To process payments for services and handle financial transactions securely.
To Improve Our Services: To analyze how you use our Site and services, enabling us to improve user experience, functionality, and overall service delivery.
To Communicate with You: To respond to inquiries, provide customer support, send important service updates, and offer promotional content or other marketing materials (if you have opted in).
To Comply with Legal Obligations: To fulfill any legal or regulatory obligations, including responding to lawful requests from government authorities or regulatory bodies.
To Administer and Protect Our Business: To monitor and improve the security and operation of our Site, prevent fraud, and ensure legal compliance.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:
Service Providers: We may share your personal information with trusted third-party vendors who provide services such as payment processing, marketing, and website analytics. These service providers are required to protect your data and use it only for the purposes for which it was provided.
Legal Compliance: We may disclose your information to comply with legal obligations or requests from law enforcement or regulatory authorities, including to meet security, fraud prevention, or compliance requirements.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and, if applicable, offer you the opportunity to opt-out of marketing communications.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience when using our Site. Cookies are small data files placed on your device that help us track activity on our Site and personalize content.
Essential Cookies: These are necessary for the operation of the Site and cannot be disabled.
Analytics Cookies: These help us understand how visitors use the Site, allowing us to improve its performance.
Marketing Cookies: These cookies are used to display personalized advertisements based on your browsing behaviour.
You can manage cookie settings through your browser preferences. However, disabling cookies may affect your ability to access certain features of the Site. For more information, please review our Cookie Policy (see below).
5. Data Security
We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include physical, electronic, and administrative safeguards. However, please be aware that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
6. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal or business requirements, such as accounting, regulatory reporting, or legal disputes.
Once your personal information is no longer necessary for these purposes, we will take reasonable steps to delete or anonymize it.
7. Your Rights and Choices
Under PIPEDA and British Columbia’s PIPA, you have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you. We will provide this information within a reasonable time frame, subject to certain exceptions, such as when the information is subject to a legal privilege or if providing access would reveal confidential information.
Correction: If your personal information is inaccurate or incomplete, you have the right to request correction. We will make corrections to the information if it is found to be inaccurate or incomplete.
Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. This may affect our ability to provide certain services to you.
Opt-Out of Marketing Communications: You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in promotional emails or by contacting us directly at info@jardindeepcove.ca
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within the timelines required by PIPEDA and PIPA.
8. Children's Privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, and the federal laws of Canada, including PIPEDA and PIPA.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, how we handle your personal information, or if you would like to exercise your rights under PIPEDA or PIPA, please contact us at:
Jardin Deep Cove
4330 Gallant Ave, N. Vancouver, BC, V7G 1V7
Email: info@jardindeepcove.ca
By using our Site or services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.
Cookie Policy
Effective Date: August 2024
At Jardin Deep Cove ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that you understand how we collect and use your information. This Cookie Policy explains how we use cookies and similar tracking technologies on our website at www.jardindeepcove.ca ("Site"). By using this Site, you consent to the use of cookies as described in this policy.
This policy is designed to inform you about the types of cookies we use, why we use them, and how you can manage your cookie preferences.
1. What Are Cookies?
Cookies are small text files that are placed on your device (such as your computer, tablet, or smartphone) when you visit a website. They allow the website to recognize your device and store certain information, which helps improve your user experience and enable certain functionality on the Site.
Cookies can be used for a variety of purposes, such as remembering your preferences, tracking your usage of the Site, and personalizing content or ads based on your interests.
2. Types of Cookies We Use
We use several types of cookies on our Site:
Essential Cookies:
These cookies are necessary for the functioning of the Site. They enable basic features like secure login, maintaining your session, and ensuring that the Site operates as expected. These cookies cannot be disabled.Analytics Cookies:
These cookies help us understand how visitors interact with our Site by collecting and reporting anonymous data. For example, we use Google Analytics to track how visitors use our Site, what pages are most frequently visited, and whether there are any technical issues. This data helps us improve the Site’s performance and user experience.Functional Cookies:
These cookies allow the Site to remember choices you make (such as language or region) and provide enhanced, more personalized features. These cookies do not collect personal data but may track your browsing habits on the Site.Marketing Cookies:
These cookies are used to display relevant advertising to users based on their browsing behavior. We may use third-party services (such as Google Ads or Facebook Ads) to show personalized ads based on your preferences. These cookies may also be used to measure the effectiveness of our advertising campaigns.Social Media Cookies:
These cookies are set by social media platforms (e.g., Facebook, Twitter, LinkedIn) if you interact with social sharing features on our Site. They allow you to share content directly on social media and track your interaction with these platforms.
3. Why We Use Cookies
We use cookies for the following purposes:
To Improve Functionality: Cookies help us make the Site work more efficiently by remembering your preferences, improving navigation, and maintaining your session.
To Analyze Website Usage: Cookies provide insights into how you use the Site, allowing us to improve its functionality and usability.
To Personalize Your Experience: Cookies help tailor content and services to your needs, such as remembering your preferences or offering personalized recommendations.
For Marketing and Advertising: We use cookies to display relevant ads to you and measure the effectiveness of our advertising campaigns.
4. Managing and Controlling Cookies
You have control over how cookies are used on your device. You can manage your cookie preferences in the following ways:
Browser Settings:
Most web browsers allow you to control and delete cookies through your browser settings. You can set your browser to reject all cookies, or accept cookies only from specific websites. Please note that disabling cookies may affect your ability to use certain features on the Site, such as the ability to book services or access personalized content.
To manage cookies in your browser, you can visit the following links for more details on how to adjust cookie settings for common browsers:
Google Chrome
Cookie Consent Tool:
On our Site, we provide a cookie consent tool that allows you to manage and opt-in or opt-out of certain types of cookies. You can change your preferences at any time by clicking the cookie settings link at the bottom of the page.Third-Party Cookies:
If you wish to manage third-party cookies used for advertising purposes, you can visit the Digital Advertising Alliance of Canada (DAAC) or Network Advertising Initiative (NAI) to opt-out of targeted advertising cookies.NAI – Opt-Out of Targeted Advertising
5. Cookies and Your Privacy
We respect your privacy and are committed to protecting your personal information. As part of our commitment to privacy, we comply with PIPEDA and British Columbia’s Personal Information Protection Act (PIPA), which regulate the collection, use, and disclosure of personal information.
Anonymous Information: Cookies collect anonymous information about your browsing habits and do not personally identify you. However, some cookies may collect personal data, such as when you log into your account or submit information through forms on the Site (e.g., during the booking process).
Data Protection: We take steps to ensure that any personal data collected through cookies is handled in accordance with our Privacy Policy (see above), which outlines how we collect, use, store, and protect your personal information.
6. Third-Party Cookies
We may use third-party services to collect and process information about how you use the Site for various purposes, such as analytics, advertising, and social media integration. These third parties may set their own cookies or use similar technologies to collect information, which is governed by their privacy policies.
Some third-party providers we may use include:
Google Analytics: Provides insights into website traffic and user behavior.
Google Ads & Facebook Ads: Used for advertising and marketing purposes, delivering relevant ads based on your browsing behavior.
Social Media Platforms: If you share content from our Site via social media, such as Facebook or Twitter, these platforms may set cookies on your device.
We encourage you to review the privacy policies of these third-party providers for further details on how they use cookies and your information.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and protect your privacy.
8. Contact Us
If you have any questions or concerns about this Cookie Policy, or if you would like more information on how we use cookies, please contact us:
Jardin Deep Cove
4330 Gallant Ave, N. Vancouver, BC, V7G 1V7
Email: info@jardindeepcove.ca
By using our Site, you consent to our use of cookies as described in this Cookie Policy.